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CozyCabs Subscription Plan Terms and Conditions

1. Subscription Plans:

  • Ride Plan A: Includes 10 rides.
  • Ride Plan B: Includes 20 rides.
  • One Way Pass: Valid for one-way travel.

2. Validity:

  • The subscription plan will be valid up to the current date plus the number of ride days purchased, on working days only.
  • Example: If you purchase Ride Plan A (10 rides) on July 1st, the plan will be valid until July 15th, covering 10 working days (excluding weekends and holidays).

3. Shared Ride:

  • These are shared rides. The ride will pick up and drop off other users along with you.
  • You will receive information about your daily booking through our chatbot.
  • You can also cancel your booking through the chatbot.

4. Usage Limit:

  • Users can book one ride per day with each subscription plan.

5. Cancellation Policy:

  • Ride Plan A:
    • Users can cancel up to 2 rides.
    • Full refund for the 1st cancellation.
    • 50% refund for the 2nd cancellation.
    • No refund if cancellation occurs within 3 hours of the scheduled ride.
  • Ride Plan B:
    • Users can cancel up to 4 rides.
    • Full refund for the 1st and 2nd cancellations.
    • 50% refund for the 3rd and 4th cancellations.
    • No refund if cancellation occurs within 3 hours of the scheduled ride.

6. Ride Waiting Time:

  • The ride will wait for the user for up to 5 minutes.

7. Pickup Time:

  • Users will be given a pickup time according to their selected slots.
  • User pick and drop will be provided within 3 km of the pre-decided point in the city. Beyond that, extra charges may be applicable.

8. Refund Process:

  • Refunds will be processed within 2-3 working days.

9. Emergency Cancellations:

  • In case CozyCabs cancels the ride due to an emergency, a full refund will be issued.

10. Plan Renewal:

  • Subscription plans do not renew automatically. Users must manually renew their plan upon expiry.

11. Non-Transferability:

  • The subscription plan is non-transferable and can only be used by the subscriber.

12. Behavior Policy:

  • Subscribers are expected to maintain respectful and courteous behavior. Violations may result in suspension or termination of the subscription.

13. Data Privacy:

  • User data will be handled in accordance with our privacy policy, ensuring your information is protected.

14. Dispute Resolution:

  • Any disputes or issues will be handled by our customer support team. Contact +918826398668 for assistance.

15. Modification of Terms:

  • CozyCabs reserves the right to modify these terms and conditions. Users will be notified of any changes through the app or email.

16. Payment Terms:

  • Payments can be made using [accepted payment methods, e.g., credit card, debit card, mobile wallet].

17. Service Availability:

  • Rides are subject to availability within our service coverage areas and operating hours.

18. Liability:

  • CozyCabs is not liable for any delays, disruptions, or other issues caused by factors beyond our control.

19. User Responsibilities:

  • Users are responsible for ensuring accurate booking details and being on time for pickups.

20. Communication:

  • CozyCabs will communicate important information or updates to users through the app, email, or SMS.

By subscribing to any of our plans, users agree to these terms and conditions. For any queries or assistance, please contact our customer support team.

Thank you for choosing CozyCabs. Enjoy your rides!

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